Refund Policy
Last updated: April 2026
Digital Products
Due to the nature of digital products (instant download), we generally do not offer refunds once the files have been downloaded.
Exceptions
We will happily issue a full refund if:
- You were unable to download the files due to a technical issue on our end
- The product was significantly different from its description
- You were charged twice for the same order
How to Request a Refund
Contact us at hello@rismello.com within 14 days of purchase with your order number and reason for the refund.
Processing Time
Approved refunds are processed within 5-10 business days back to your original payment method.
Free Products
Free sample downloads are non-refundable (they're free!).